Policies & Legal

Introduction
Individuals who visit HoseTechniques.com are important to us. As such, we at HoseTechniques have the utmost respect for your privacy. To better protect your privacy, HoseTechniques provides this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this and all other legal documents associated with HoseTechniques easy to find, HoseTechniques makes a link to our “Legal” section available on our homepage and all other pages contained herein. It is our attempt to ensure that any and all information submitted and held on this site remains secure at all times. It is the aim of HoseTechniques to meet and exceed all legal requirements. Please take the time to read this and all other legal documents associated with HoseTechniques.com to ensure your understanding and further enjoyment of our site. Updates to this Privacy Policy will occur from time to time so please check back periodically for changes. If you have any questions about this Privacy Policy, please do not hesitate to contact the site administrator at admin@hosetechniques.com.

Downloads and Plug-ins
We at HoseTechniques may provide content in several formats from time to time for our visitors to download. In such a case, it may happen that some content held on HoseTechniques.com or content downloaded from the HoseTechniques site may require third party software and / or browser plug-ins. All plug-ins that may be required are all free to use. Please note, any information collected by any third party for use of software or plug-in is the responsibility of the company or organization collecting the information and is not the responsibility of HoseTechniques.com.

Collection of non-personal data
We would like to ensure all visitors to HoseTechniques.com that non-personal visitor information automatically collected such as Internet Protocol Address (IP address), browser Information, dates and times of visits, cookie information and information of visitor links to and from HoseTechniques.com is strictly used for statistical reporting purposes only.

Cookies
During the course of any visit to HoseTechniques.com, the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Information supplied by cookies can help us to provide you with a better online user experience and assist to analyze the profile of our visitors.

Collection of Personal Data
On some pages, you may order products, make requests, and register to receive digital downloads such as newsletters etc. The information collected for these sections is strictly confidential and only shared with shippers and payment processors as needed. Examples of personal information collected at these pages are:

Your Name Billing and Shipping Address or Addresses
Email address
Phone number
Possibly Credit Card number or other payment information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. The information collected for these sections is strictly confidential and only shared with shippers as needed. In this circumstance, the types of personal information collected are:

Recipient's Name
Recipient's Address
Phone Number

Commitment to Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, HoseTechniques has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information HoseTechniques collects online.

Disclosure of Customer Information:
We neither sell nor rent our visitors’ information to any outside company or organization. We do not reveal specific information about visitors or other personally identifiable data to unaffiliated third parties for their independent use, except in the case if required by law. How to Access, Change or Correct Your Information: You can access and subsequently edit all your personally identifiable information that HoseTechniques collects online and maintains by logging in to your User Account Profile in the menu. It is highly recommended that you change your password periodically to ensure security of your information.

Age Restriction: This site is not intended for use by persons of seventeen years of age or younger. Visitors younger than eighteen years of age are not permitted to view or use this site. This restriction is to protect the information (by never collecting or retaining any information) of the young and to keep in accordance with legal requirements.

Disclaimer:
HoseTechniques may occasionally provide links to external web sites which are not controlled, maintained or regulated by HoseTechniques, and as such HoseTechniques is not responsible for content provided by those web sites. Use of information obtained from any web site linked from HoseTechniques.com web site is voluntary and reliance on any or all information should only be undertaken after an independent review for accuracy. Reference at those web sites to any specific commercial product, process, or service by trade name, trademark, or otherwise does not constitute nor imply endorsement, recommendation, or favoring by HoseTechniques. Any concerns pertaining to inappropriate information contained within an external web site linked herein should be directed to the HoseTechniques site administrator at admin@hosetechniques.com detailing the nature and location of the concern. All submissions shall be reviewed and addressed expediently.

How to Contact Us:
HoseTechniques
1603 Border Avenue Torrance CA 90501
Tel: 310.533.1411 Mon to Fri: 9:30 AM to 4:30 PM
Fax: 310.533.7077
Email: admin@hosetechniques.com

Free Shipping Restriction

FREE GROUND SHIPPING on Orders $50 and Over (restrictions apply)
NOT AVAILABLE ON INTERNATIONAL ORDERS
How to take advantage of the FREE SHIPPING offer?
1. Add merchandise totaling $50.00 or more to your shopping cart
2. Proceed with the checkout process
3. Shipping address must be to a U.S. address
4. Choose "free shipping" option
6. Proceed with checkout

Limitations:
All orders qualifying for FREE SHIPPING shall be sent via ground shipping.
FREE SHIPPING does not include expedited shipping options such as 3 day, 2nd day, next day or weekend delivery.
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect FREE SHIPPING availability
Applies only to orders of at least $50 in merchandise value
FREE SHIPPING is not available for Alaska, Hawaii and APO/FPO addresses.
Valid only for the merchandise total of an order, after any promotional or gift codes are used
FREE SHIPPING is only available for in-stock merchandise with a value of $50 or more and may not be included with the shipment of back orders
We reserve the right to change or discontinue the FREE SHIPPING offer at any time

Flat Rate Shipping Restriction

Flat Rate Shipping available on Orders under $50 (restrictions apply)
NOT AVAILABLE ON INTERNATIONAL ORDERS
How to take advantage of Flat Rate Shipping?
1. Add merchandise totaling up to $50.00 (over $50 and you qualify for free shipping) to your shopping cart
2. Proceed with the checkout process
3. Shipping address must be to a U.S. address
4. Choose "Flat Rate" shipping option
6. Proceed with checkout

Limitations:
All orders qualifying for flat rate shipping shall be sent best way (USPS or UPS normally)
Flat Rate does not include expedited shipping options such as 3 day, 2nd day, next day or weekend delivery.
Flat Rate is not available for Alaska and Hawaii and APO/FPO addresses.
Valid only for the merchandise total of an order, after any promotional or gift codes are used

Processing and Payment
Once an order has been received, HoseTechniques will begin processing the order and will ship the order for in-stock merchandise as soon as payment is authorized.
Shipping Agents
HoseTechniques uses several shipping companies including the US Postal Service (USPS), United Parcel Service (UPS) and Federal Express (FedEx) to ship our item(s) worldwide. HoseTechniques reserves the right to substitute shipping carriers based on delivery time and/or shipping rates. 
Shipping and Handling Rates
All shipping rates are calculated based on dimensions, weight, destination and handling.  HoseTechniques reserves the right to modify shipping and handling rates at any time and without notification.
Delivery/Transit Times
Orders are shipped from the distribution warehouse in Torrance, California.  Arrival of an order varies depending on the chosen shipping preference. 
Ground shipping

HoseTechniques utilizes a first-in, first-out system of orders received. In general, orders for item(s) that are in-stock are processed and usually shipped within 24 hours, excluding weekends and holidays. Orders ship out Monday through Friday at approximately 4 pm Pacific Standard Time (PST.) Orders received after business hours or on weekends will generally be shipped the next business day.
Express shipping (Next Day, 2nd Day, and 3rd Day)

HoseTechniques gives priority to express orders.  Express orders for in-stock item(s) are usually shipped within 24 hours of receipt, excluding weekends and holidays. If an express order is placed before 12 noon PST, it will usually ship out the same day.
Order Status System and Shipment Tracking
The HoseTechniques website offers a real-time Order Status System.  A link to the Order Status System will be contained in confirmation emails associated with orders.  To review the status of orders, zip code and order number are required.
Item(s) not in Stock

HoseTechniques attempts to keep the website inventory up to date though item(s) may occasionally be out of stock.  In such a circumstance, HoseTechniques sends notification via email. The customer may then choose another item in stock, place that item on back order, remove it from the order, cancel the order or place the order temporarily on hold until the desired item is in stock. Due to manufacturing processes, HoseTechniques can only provide an estimate as to when an out of stock item will be available.
Whatever method is chosen, HoseTechniques will adjust the monetary portion of the order to reflect the customer’s choice and the appropriate adjustment will be issued that is consistent with the original method of payment.
Return policy
In the case of a return, a request stating the reason for the return is to be made to HoseTechniques within 30 days of receipt of goods to obtain a Returning Goods Authorization Number (RGA#). This may be done by phone, email or fax.  Goods returned without the RGA# will be refused.
All item(s) must have an RGA# clearly written on the package and be received by HoseTechniques in new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs. 
HoseTechniques does not accept returns on used, damaged or installed item(s). HoseTechniques will not reimburse labor charges or installation fees under any circumstances. All returned goods must pass an inspection before any credit will be issued.  All returns are subject to a 15% restocking fee and require inspection before a credit is issued. Item(s) must be shipped to:
HoseTechniques
1603 Border Avenue
Torrance CA 90501
Return procedure
Within 30 days of receiving shipment of goods to be returned, the customer must notify HoseTechniques via telephone, fax or email and request a Returning Goods Authorization Number (RGA#).
Telephone: 310-533-1411
Fax: 310-533-7077
Email: returns@hosetechniques.com
In all correspondence regarding a return, include the following: email address, zip code, order number and detailed explanation of the reason for the return of the item(s) received.
HoseTechniques will respond within two business days confirming the request and issue an RGA# for those returns acceptable according to the return policy detailed above.  Shipments received without a valid RGA# number clearly posted on the outside of the package will be refused and returned to sender.
HoseTechniques is not responsible for item(s) returned without proper return information (customer's name, address and RGA#) on the box. It is recommended that customers insure a returning package and obtain a tracking number, as HoseTechniques is not responsible for packages not received.
Defective item(s)
If customers receive an item in an unacceptable condition (i.e. manufacturer defect), contact HoseTechniques at returns@hosetechniques.com.
Restocking Fees
A 15% restocking fee applies to the following:

Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:

The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs and fees. HoseTechniques will send an email confirming receipt of the return and the credit.  The customer can expect the credit to be applied to their account within 5-7 business days.
Exchanges/Replacements
Item(s) to be replaced must meet the same conditions as item(s) returned to HoseTechniques for a refund. An RGA number is necessary for all exchange/replacements. Non-defective item(s) returned for exchange must be in new and ready-to-sell condition with all original packaging, paperwork and parts included.
If a replacement is requested, HoseTechniques will ship the new item after receipt and processing of the return within 5-10 business days.
Replacement item(s) needed right away, HoseTechniques suggests placing a new order on the website, via email (sales@HoseTechniques.com) or via phone (866-GOT-HOSE) for expedited ordering. Express shipping charges may apply for rush orders.
Cancellation Procedure
After an approved order is received by HoseTechniques, there may be a legitimate reason to cancel one or more item(s) on the order or the entire order. The authorized procedure for canceling an order and terminating the legal obligation to the supplier are listed below:

Disclaimer
HoseTechniques may occasionally provide links to external websites which are not controlled, maintained or regulated by HoseTechniques, and as such HoseTechniques is not responsible for content provided by those websites. Use of information obtained from any website linked from HoseTechniques.com website is voluntary and reliance on any or all information should only be undertaken after an independent review for accuracy. Reference at those web sites to any specific commercial item(s), process, or service by trade name, trademark, or otherwise does not constitute nor imply endorsement, recommendation, or favoring by HoseTechniques.  Any concerns pertaining to inappropriate information contained within an external website linked herein should be directed to the HoseTechniques site administrator at admin@hosetechniques.com detailing the nature and location of the concern.  All submissions shall be reviewed and addressed expediently.
Contact Us
HoseTechniques
1603 Border Avenue
Torrance CA 90501
Tel: 310.533.1411 Mon-Fri 9:30 AM – 4:30 PM
Fax: 310.533.7077
Email: admin@hosetechniques.com

1. Use of the HoseTechniques.com website and service is conditioned on the acceptance, without modification, of all terms and conditions of this agreement. By using the HoseTechniques.com website you acknowledge that you have read and understand the terms and conditions and that you agree to be bound by these terms and conditions as set forth below.
2. HoseTechniques reserves the right at its discretion to modify the terms and conditions under which the HoseTechniques.com website is offered. Use of this website after the posting of any such modification constitutes your agreement to be bound by the terms and conditions as modified.
3. If you do not agree with the terms and conditions of the HoseTechniques.com website and do not wish to be bound by them, please do not use this website or download any materials from this website.
4. All material ("Materials") or ("Content") displayed or transmitted on the HoseTechniques.com website, including but not limited to text, photographs, images, illustrations, video clips, audio clips, and graphics are owned by HoseTechniques or its vendors, and are protected by United States and international copyright, trademarks, service marks, and other proprietary rights, laws and treaties.
5. All text, images, audio, video and related informational materials in any medium furnished by HoseTechniques hereunder, including related text, captions, or information (collectively referred to as "Content"), is owned by HoseTechniques or our licensors and is protected by US and international copyright laws, trade dress, moral rights, and other intellectual property rights.

Except as explicitly permitted under this Agreement or any applicable HoseTechniques Content License Agreement (CLA,) no portion or element of this website or its Content may be copied or retransmitted or syndicated via any means and all related rights shall remain the exclusive property of HoseTechniques.

Additionally, unless authorized by HoseTechniques in writing or Content License Agreement, you may not:
i. deep link or employ software or any automatic device, technology or algorithm, to "crawl," "scrape," search or monitor the website and/or retrieve, copy cache or save Materials or Content or related information;
ii. use data mining, robots, spiders, crawlers, cancelbots, Trojan horse(s), or any data gathering or extraction method or manual process to save and/or retrieve, copy, extract, cache Materials or Content or related information;
iii. Frame or utilize framing techniques to enclose any page, content, material, trademark, logo, or other proprietary information (including images, text, audio, video, page layout, source code or form).
iv. violate the mechanical restrictions of the website, or bypass other measures employed to prevent or limit access to the website or Content by any means.
6. You may make a single print copy of any of the Materials carried by HoseTechniques on the HoseTechniques.com website for private, personal, non-commercial use only, provided that you do not remove nor cause to be removed any copyright, trademarks, or other proprietary notices or visual marks or logos from the Material.

You may not archive or retain any of the Materials accessed on this website without the express written permission of HoseTechniques. All requests for archiving, republication or retention of any part of the Materials must be in writing to HoseTechniques clearly stating the purpose and manner in which the Material will be used. Requests for permission to archive, retain, or republish any part of the Materials may be submitted to: HoseTechniques 1603 Border Avenue, Torrance, CA 90501 or by fax to (310) 533 7077.
7. You acquire no rights or license whatsoever in the Materials other than the limited rights to use the site in accordance with these terms and conditions. Any of the Materials accessed or downloaded from this site must be accessed or downloaded in accordance with the terms and conditions of use specified in this agreement. HoseTechniques reserves any rights not expressly granted under these terms and conditions of use.
8. HoseTechniques reserves the right to modify, update, suspend, discontinue, or restrict the use of or access to this website or any portion of this website, at any time and without notice or liability.
9. Although all information and materials carried on this website's is believed to be reliable, HoseTechniques makes no representations, neither expressly nor impliedly, as to the accuracy, completeness, timeliness or reliability of the materials or any information on this website. By using this website, or by relying on any of the materials or information carried on this website, you assume all the risk and responsibility arising out of the use of or reliance on this website. HoseTechniques expressly disclaims any warranties, express or implied, including but not limited to any warranties of merchantability or fitness for a particular purpose or against infringement. HoseTechniques shall not be liable to you or anyone else for any loss or damages whatsoever, including but not limited to any direct, indirect, special, consequential, incidental, punitive or other damages, arising out of the use or inability to use this website or any materials carried on this website.
10. This website may from time to time contain links or pointers to Internet sites maintained by third parties. HoseTechniques does not operate or control in any way any information, products or services on these third-party sites and HoseTechniques expressly disclaims any responsibility for such third-party sites, which are provided for convenience on an "as is" basis without warranties of any kind, express or implied.
11. This agreement will be governed and construed in accordance with the laws of the State of California without regard to its conflicts of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in Los Angeles County in the State of California, and any cause of action which arise from use of this website or from interpretation of these terms and conditions must be filed in the state and federal courts located in Los Angeles County, State of California. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Any remaining provisions shall be given effect to the fullest extent possible.
12. This constitutes the entire agreement between the parties concerning the terms and conditions of use of this website.
13. All e-mail sent to the e-mail addresses or other correspondence sent to HoseTechniques becomes the property of HoseTechniques. HoseTechniques reserves the right, but shall not be obligated to, publish any email message received, in whole or in part, or make such other use as HoseTechniques in its sole discretion sees fit.
14. HoseTechniques reserves the right to refuse communication via email.

Contact Us
HoseTechniques
1603 Border Avenue Torrance CA 90501
Tel: 310.533.1411 Mon to Fri: 9:30 AM to 4:30 PM
Fax: 310.533.7077
Email: admin@hosetechniques.com